Help Desk consultants work directly with the campus user community. They assist faculty, students, and staff in a variety ways, including assisting them with any computing-related problems.

Responsibilities

• Provide computing assistance to campus community not limited to faculty, staff and students
• Assist clients in a thorough, efficient manner
• Log all phone calls, email, and drop-by issues into the Helpdesk Tracking software
• Create, update and maintain Help Desk documentation [ handouts & web site]
• Ensure that university, campus and lab computing rules are followed
• Report all unusual occurrences during the work shift to the Helpdesk Supervisor
• Maintain the Helpdesk in a neat and orderly manner
• Maintain helpdesk reference manuals and equipment in a safe and orderly manner
• Open helpdesk at the beginning of the day and securely lock area when closing at the end of the day (depending on your shift)
• Submit your completed payroll time sheet within the specified time period
• Ensure that handouts and documentation trays are filled and in good order
• Perform other duties as assigned