ResNet consultants provide technical support for students living in Residential Housing, including second-level support to the Help Desk for residential networking.

Responsibilities

• All the Duties of a Help Desk Consultant

• Provide technical support for Windows and Macintosh workstations to students living in residential housing (dorms)

• Configure, trouble-shoot, and resolve networking problems with their network cards and back-end networking hardware

• Configure and trouble-shoot connectivity (TCP/IP) on desktop computers

• Make minor repairs on broken network jacks in dorm rooms

• Help users secure their systems with anti-virus and firewall software

• Assist users in a thorough, efficient manner

• Report all unusual occurrences during the work shift to the Help Desk Supervisor

• Submit completed payroll time sheet within a specified time period

• Perform other duties as assigned

REQUIREMENT: MUST LIVE IN RESIDENTIAL HOUSING